--- title: "Lucanet CFO Solution Platform" description: "Take a look at our most frequently asked questions about the Lucanet CFO Solution Platform." source_url: https://support.lucanet.com/en/faqs/lucanet-cfo-solution-platform language: en last_updated: 2026-10-02 --- # Lucanet CFO Solution Platform This page answers frequently asked questions about the Lucanet CFO Solution Platform itself, that is, about the functions that are available independently of the solutions you use. For questions about a specific solution, see the FAQ page of that solution. ## Where can I find my profile and personal settings in the Lucanet CFO Solution Platform? Your profile and personal settings in the Lucanet CFO Solution Platform are located in the account menu, which is displayed when you click your avatar and name at the bottom of the main menu. Click your name and e-mail address at the top of the account menu to open the **My Profile** dialog. The account menu also contains the options **Language**, **Formatting preferences**, **Change password**, and **Log out**. For more information, see [Basic Configuration for the Lucanet CFO Solution Platform](https://support.lucanet.com/en/documentation/getting-started/basic-configuration.md). ## How do I change my password in the Lucanet CFO Solution Platform? To change your password in the Lucanet CFO Solution Platform, click your avatar and name at the bottom of the main menu and choose **Change password** from the account menu. If you have forgotten your password, use the **Forgot your password** option in the login dialog. If you log in with single sign-on (SSO), your password is managed by your organization's identity provider and not by the Lucanet CFO Solution Platform. In this case, contact your IT support. For the requirements that a new password must meet, see [Password Policy](https://support.lucanet.com/en/documentation/getting-started/opening-cfo-solution-platform.md#password-policy). ## Why can't I log in to the Lucanet CFO Solution Platform anymore? If you can no longer log in to the Lucanet CFO Solution Platform, check the following possible causes: - **Too many incorrect login attempts**: After 5 consecutive incorrect login attempts, your account is locked for 30 minutes. To log in immediately, reset your password with the **Forgot your password** option. - **Lost access to your authenticator app**: If multi-factor authentication is activated for your user account and you can no longer access your authenticator app, contact your administrator. Your administrator can reset the multi-factor authentication. You then set up the authenticator app again the next time you log in. - **Account locked by an administrator**: Only an administrator can unlock your account. For more information, see [Opening the Lucanet CFO Solution Platform](https://support.lucanet.com/en/documentation/getting-started/opening-cfo-solution-platform.md). ## How long does a session in the Lucanet CFO Solution Platform last, and can I extend the session? A session in the Lucanet CFO Solution Platform ends 16 hours after you log in, regardless of whether you are active or not. After 16 hours, you need to log in again. Within these 16 hours, you stay logged in even if you close and reopen your browser. The session duration is fixed and cannot be changed. You are also logged out of the Lucanet CFO Solution Platform before the 16 hours have passed in the following cases: - You click **Log out**. This logs you out on all devices and browsers, not only on the current one. - An administrator changes your user roles, user name, or e-mail address. You are then logged out on all devices and browsers. - An administrator locks or deletes your user account. ## Why can't I see a solution or the 'Administration' area in the Lucanet CFO Solution Platform? A solution is displayed under **Your Solutions** in the main menu of the Lucanet CFO Solution Platform only if your organization has licensed the solution and an administrator has granted you access to the solution with a user role. Solutions that your organization has not licensed are displayed under **Discover More Solutions**. The **Administration** area is also displayed only for users who have been granted access to **Administration**. If a licensed solution or the **Administration** area is missing, contact your administrator. Your administrator can grant you access under **Administration | User management | Users**. For more information, see [Creating and Editing Users for the Lucanet CFO Solution Platform](https://support.lucanet.com/en/documentation/administration/user-management/users.md). ## Why can a new user log in to the Lucanet CFO Solution Platform but not see any data? If a new user can log in to the Lucanet CFO Solution Platform but does not see any data in a solution, the user has access to the solution but no permissions within the solution yet. What the administrator needs to do depends on the solution: - **Consolidation & Financial Planning**: The administrator defines the data model permissions for the user under **Administration | User management | Users** (see [Defining Permissions for CFP Data Model Roles](https://support.lucanet.com/en/documentation/administration/user-management/users/defining-user-permissions.md)). - **Disclosure Management**: A **Global Administrator** of Disclosure Management assigns a role to users with the role **No specific role** (see [Assigning Global Roles for Disclosure Management](https://support.lucanet.com/en/documentation/disclosure-management/basic-configuration-disclmgmt/role-mgmt-disclmgmt/assign-global-roles-disclmgmt.md)). - **Banking & Cash Management**: The **Administrator** of Banking & Cash Management grants further permissions to users with the role **No specific role**. Until then, these users only have basic permissions. For more information, see [User Roles in the CFO Solution Platform](https://support.lucanet.com/en/documentation/administration/user-management/users/user-roles.md). ## Why is a user role grayed out when I create a user in the Lucanet CFO Solution Platform? In the Lucanet CFO Solution Platform, a user role is grayed out when no license slots are left for that user role. You can check the used and available license slots per user role under **Administration | Platform management | Lucanet licenses**. Users with the **License Manager** role can request additional license slots there. For more information, see [Managing Lucanet Licenses](https://support.lucanet.com/en/documentation/administration/platform-management/licenses.md). ## How can I activate or deactivate the AI features in the Lucanet CFO Solution Platform? Users with the **License Manager** role can activate and deactivate Lucanet Lume, the agents, and all other AI features of the Lucanet CFO Solution Platform in one step. To do this, change the status on the **AI in the CFO Solution Platform** card under **Administration | Platform management | Lucanet licenses**. For all other users, the card only displays the current status of the AI features. When you activate the AI features, you consent to the use of AI across your Lucanet solutions. When the AI features are deactivated, all users lose access to Lucanet Lume and to all agents. All users receive a notification about the change. Users who are logged in at the time of the change can log out and log in again to apply the new status immediately. Users with the **License Manager** role can activate the AI features again at any time. For more information, see [Managing Lucanet Licenses | Activating and Deactivating the AI Features](https://support.lucanet.com/en/documentation/administration/platform-management/licenses.md#activating-and-deactivating-the-ai-features). ## Why didn't a user receive the invitation e-mail for the Lucanet CFO Solution Platform, and why can't I resend the invitation e-mail? The Lucanet CFO Solution Platform sends the invitation e-mail automatically when a user is created. If a user has not received the invitation e-mail, check whether your spam filter or e-mail gateway blocks messages from **no-reply@platform.lucanet.cloud**. You can resend the invitation e-mail as long as the user has not logged in yet. If a user has already logged in and has forgotten the password, the user can reset the password with the **Forgot your password** option in the login dialog. For more information, see [Creating and Editing Users for the Lucanet CFO Solution Platform](https://support.lucanet.com/en/documentation/administration/user-management/users.md). ## Can I export a list of all users and their permissions from the Lucanet CFO Solution Platform? The user interface of the Lucanet CFO Solution Platform does not offer an export function for users. If you need a list of all users with their solution access and user roles, for example for an audit, you can retrieve the list through the Platform API with an API token that has the **Read** scope. You create the API token in the **API token management** workspace under **Administration | User management**. Using the Platform API requires technical knowledge, and the detailed permissions within a solution are not included in the list. If an audit also requires evidence of who changed the access or roles of users and when, click **General change log** above the list of users under **Administration | User management | Users**. The general change log displays all changes to users, including the old and new values. For more information, see [Managing API Tokens](https://support.lucanet.com/en/documentation/administration/user-management/api-token-management.md) and [Change Log](https://support.lucanet.com/en/documentation/administration/user-management/users/change-log.md). ## How do I close the list of notifications in the Lucanet CFO Solution Platform? To close the list of notifications in the Lucanet CFO Solution Platform, click **Notifications** in the main menu again. To choose which notifications you receive by e-mail or in the app, click the settings icon above the list of notifications. For more information, see [Notifications](https://support.lucanet.com/en/documentation/global-functions/notifications.md). ## How can I check which version of the Lucanet CFO Solution Platform and solutions I am using? The versions of the Lucanet CFO Solution Platform and your licensed solutions are displayed in the **About Lucanet** dialog. To open the dialog, click **Support and Customer Portal** or the help icon in the main menu and choose **About Lucanet** from the context menu. For more information, see [Viewing Product Versions](https://support.lucanet.com/en/documentation/getting-started/basic-configuration.md#viewing-product-versions). ## What browsers does the Lucanet CFO Solution Platform support? The Lucanet CFO Solution Platform supports the following browsers: - Google Chrome - Microsoft Edge - Apple Safari - Mozilla Firefox Lucanet officially supports the latest version of each of these browsers. Other browsers and older versions may work, but Lucanet only guarantees support for the browsers listed.